If specialists cannot fix the problem, they escalate it to the relevant department. They also fix other devices, such as printers, scanners, copiers, and fax machines, among others. They should have excellent customer service skills.

Specialists should have solid analytical and problem-solving skills. They should be able to work calmly under pressure and be able to handle multiple tasks.

It is imperative for specialists to keep themselves up-to-date on current development in information technology. They need to be prepared to do manual work, such as the lifting of up to 50 pounds of equipment, bending, stooping, crawling, standing, pulling, and reaching.

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