Today, social media platforms have become essential channels for customers to express their opinions, share feedback, and engage with brands. As a result, social listening has become an integral part of effective customer service By monitoring and responding to customer feedback on social media, businesses can gain valuable insights, enhance customer satisfaction, and build stronger relationships with their target audience. In this article, we will explore the concept of social listening and provide actionable tips on how businesses can monitor and respond to customer feedback effectively.

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