The telecommunications industry led the charge on technology adoption decades ago. Now the industry is facing a severe technology debt. As customers demand faster and better products, companies must somehow update or adapt legacy infrastructure to deliver cutting-edge services.

To keep up, executives are making bold choices: investing billions in infrastructure to keep up with demands for digital services and building workflows to eliminate silos between departments. But these moves are easier said than done.

Fragmented application stacks make it difficult to track metrics around service provision. Companies can’t improve what they can’t track. As a result, teams are wasting a lot of time on manual work that could be automated. This negatively affects client delivery quality.

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